| What is Customer Satisfaction?
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Developing Relationship and Networking Skills
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How to manage Customer Expectations
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How to make Customer (Intnal/Extnal) happy
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Negotiating Skills for Success and Motivation
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Being Assertive and Customer Satisfaction
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| Duration: 3 – 4 hrs ( Half-day) |
| Methodology: Activities, Role-Plays and videos accompanied by expert facilitation |
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